Our Commitment
Wisdom Care Services welcomes feedback, concerns, and complaints from participants, families, advocates, and the community. We are committed to a safe environment where you can speak up. We clearly state that there are no negative consequences for raising genuine concerns; your feedback helps us improve our care.
How to Give Feedback or Make a Complaint
Speak with us
Call us at 0450 677 000 to discuss your feedback or concern directly.
Email us
 admin@wisdomcareservices.com.au
Written Feedback
Submit written feedback via our existing communication channels or mail.
Support Person or Advocate
You can choose to involve a support person or independent advocate to help you through the process.
What Should I Include?
When providing feedback or making a complaint, it is helpful to include what happened, when it occurred, who was involved, and what you would like to see happen next. However, please know that you can still share your concerns with us even if you don't have all these details—your feedback is valued regardless of how much information you can provide.
What Happens Next?
1. Acknowledgment
We will confirm we have received your feedback or complaint and ensure it is directed to the right person to handle it.
2. Assessment & Review
A senior member of our team will review the details. We may contact you to better understand the situation and explore your desired outcome.
3. Resolution & Feedback
We will work with you to resolve the matter fairly. Once finished, we will provide you with a clear response explaining the actions taken and the final decision.
Your Rights
You have the right to be treated with respect, to be heard, and to have your concerns addressed without fear of negative consequences. We are committed to a transparent process that protects your dignity.
Someone to Support You
You can ask a family member, friend, or an independent advocate to support you through the complaints process. We encourage you to involve anyone who makes you feel comfortable and empowered.
NDIS Commission
If you prefer to make a complaint to an external body, you can contact the NDIS Quality and Safeguards Commission at any time. They provide independent oversight for NDIS services.
If Someone Is in Immediate Danger
If you or someone else is in immediate danger or there is a life-threatening emergency, please contact emergency services immediately.
CALL 000
Privacy and Confidentiality
We handle all information provided in complaints and feedback with the utmost respect for your privacy. Information is kept confidential and only shared with those who need to know to resolve the issue or as required by law.
Your Rights
Right to be Heard
You have the right to provide feedback or make a complaint about the services you receive without fear of negative consequences.
Right to Support
You can involve a support person, family member, or advocate at any stage of the feedback or complaint process.
Right to Information
You have the right to be kept informed about the progress and outcome of your complaint in simple plain English.
Right to Respect
Your privacy and confidentiality will be respected, and information will only be shared with your consent or as required by law.
Wisdom Care Services is committed to protecting your rights and ensuring a positive experience for all participants.